Manager, Residential Services

• Based at Carrum Downs or Kilsyth, with travel between sites and Queensland required
• Make a lasting impact in a values-driven organisation supporting diverse communities

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection. With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you’ll join a compassionate, dedicated group of people working to deliver real impact every day.

About the Role

Reporting to the General Manager, Residential Services, the Manager, Residential Services provides senior strategic and operational leadership across MiCare’s Residential portfolio, overseeing four residential homes (three in Victoria and one in Queensland). This role ensures residential services are safe, compliant, financially sustainable, and firmly centred on residents, families and multicultural communities. As a member of the MiCare Leadership Team, you will model values-based leadership and foster a high-performing, inclusive culture aligned with MiCare’s values of Empathy, Trust, Flexibility, Harmony and Empowerment.

Key Responsibilities

Operational Leadership

• Provide senior operational oversight and leadership to Facility Managers across all residential services.
• Translate organisational strategy, legislative requirements and quality standards into effective, consistent site-level operations.
• Drive performance across resident experience, occupancy, AN-ACC optimisation, budgets and continuous improvement.

Quality, Risk & Compliance

• Ensure compliance with all aged care legislation, Strengthened Quality Standards, SIRS, WHS and privacy requirements.
• Oversee incident management, complaints, risk mitigation and corrective actions, acting as escalation point for complex matters.
• Monitor audit outcomes and quality data, ensuring timely closure of internal and external audit actions.

Financial & Performance Management

• Oversee facility-level financial performance, including budgets, expenditure, occupancy and funding utilisation.
• Monitor KPIs and operational performance, supporting corrective action to maintain financial sustainability.
• Use data and insights to inform forecasting, planning and decision-making.

Workforce Leadership & Culture

• Lead, coach and develop Facility Managers, building leadership capability, accountability and confidence.
• Embed a high-performance, values-led culture aligned with MiCare’s Eden Alternative philosophy and person-directed care.
• Partner with People Services on workforce planning, wellbeing, performance management and complex workforce matters.

About You

You’re an experienced residential aged care leader who brings both clinical expertise and strong operational judgement. You’re comfortable leading across multiple sites and know how to balance quality, compliance and financial sustainability without losing sight of what matters most residents and their families.

• You’re a Registered Nurse with current AHPRA registration and a solid grounding in contemporary aged care practice.
• You’ve spent 7+ years in Facility Manager or senior leadership roles, with hands-on experience overseeing multiple residential services.
• You have a strong working knowledge of aged care legislation, accreditation and funding, including AN-ACC, SIRS and the Strengthened Quality Standards — and know how to translate these into practical, site-level outcomes.
• You’re confident managing budgets, audits and performance improvement, using data to drive better outcomes.
• You lead with clarity, resilience and empathy, and are known for your ability to coach, support and hold leaders to account.
• You value diversity and bring a culturally respectful, inclusive approach, aligning naturally with MiCare’s multicultural communities and values.

Why MiCare?

• Save on tax with generous salary packaging benefits — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
• Enjoy exclusive perks via our employee wellness portal — access to amazing discounts on everyday items.
• Be part of a multicultural, values-led team making a real difference in the community.
• Grow with us; access professional development in a supportive, collaborative environment.

To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check and able to travel to Queensland.

How to Apply?

To be considered, please submit your CV and cover letter as one combined document via our careers page.  For a confidential discussion, please contact Gladys Maseko, General Manager Residential Services on 0491 691 192.
You may also review the Position Description for further detail on the role.

Applications close: 9am Monday 9 February 2026.

MiCare is managing this recruitment directly and is not engaging agency support at this stage, no agencies please.